Refund Policy

Warranty and commercial compliance
  1. The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.
  2. If the buyer has stipulated the contract as a consumer, i.e. any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee is valid provided that the defect appears within 24 months, or within the expiry date of the product if less than the aforementioned 24 months, from the date of delivery of the products; that the buyer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the return form and sent to
  3. In case of non-conformity, the buyer who has stipulated the contract as a consumer will have the right to obtain the restoration of conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed goods and the consequent refund of the price.
  4. All return costs for defective products will be borne by the buyer.


  1. In accordance with the legal provisions in force, the buyer, understood as any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out, has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 day deadline pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
  2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
  3. The user who intends to exercise the right to withdraw from the purchase must send a written communication to the Lesepidado headquarters by registered letter with acknowledgment of receipt. The communication can also be sent, within the same deadline, by telegram, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.
  4. The goods must be returned to: Lesepidado s.r.l., Via Liguria, 8, fraz. Osteria Grande - 40024 Castel San Pietro Terme (BO), intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum period of 30 days.
  5. As required by the art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the buyer demonstrates that he has sent the goods back.
  6. The right of withdrawal will not apply in the event that Lesepidado's services and products are included in the categories of the art. 59 of Legislative Decree 206/2005, which we refer to in its entirety, remembering that it includes goods and services whose price is linked to fluctuations in the market that the company is not able to control and which may occur during the period of withdrawal; the supply of tailor-made or clearly personalized goods; the supply of goods which are likely to deteriorate or expire rapidly; the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery; the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods.
  7. The site will process the refund using the same payment method chosen by the buyer during the purchase, within 14 days. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.
  8. As regards shipping costs, in the event that the right of withdrawal is exercised after the product has been shipped by Lesepidado, the user will still have to bear the costs of returning the goods to the seller and will have no right to reimbursement of the shipping costs. themselves.